Knowledge Base

2325 articles

clients-not-appearing-in-a-datamine-search

Client's not appearing in a datamine search

Apart from the criteria not matching that of the client(s) you are expecting, there are three main reasons for this. The client has a date…

end-of-life-for-sql-2008-and-2008r2

IRIS Business Tax, IRIS Accounts Production, IRIS Personal Tax, IRIS Practice Management, IRIS Time and Fees, IRIS AutoMail

End of Life for SQL 2008 and 2008R2

Our guidance on this would be not to upgrade your existing instance but to create a new instance and restore a copy of your database via a…

how-to-setup-practice-reporting

How to setup Practice Reporting

The first step is to run through the following guide to set the security on the database- Click here Once you have run through these…

staff-member-has-no-openspace-credentials-specified-in-system-maintenance

Staff member has no OpenSpace credentials specified in system maintenance

Staff member has no OpenSpace credentials specified in system maintenance This message means that there are no credentials set for the current logged in user…

time-fees-staff-registration

Time & Fees Staff Registration

Allowing this staff member to have time logged against him/her would exceed your licences staff limit for time and fees This means you already have…

cannot-add-a-timesheet

Cannot add a timesheet

A date that you have entered lies beyond your defined time periods. Do you want to set up more now? If you answer 'no' the…

caution-the-time-ledger-is-being-updated-by-another-user

Caution the Time Ledger is being updated by another user

Caution: The time ledger is being updated by another user. If you continue to get this message, please press F1 on your keyboard for the…

time-ledger-update-function

Time Ledger update function

A time ledger account is currently in the process of being changed by another part of the system Please make sure everyone is logged out…

time-account-specified-is-currently-marked-as-being-changed

Time Account Specified is currently marked as being changed

Time account specified is currently marked as being changed. If the problem persists, please contact IRIS support Please make sure everyone is logged out of…

time-error-time-ledger-pending-queue-was-recently-updated

Time Error - Time ledger pending queue was recently updated

To Rectify this issue, click OK on the box and choose the latest current period, and click OK. This will run through and run a…