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PT/BT/AP - View/print report and no values show or visual issues, also if crashing

Article ID

pt-bt-ap-view-print-report-and-no-values-show-or-visual-issues

Article Name

PT/BT/AP - View/print report and no values show or visual issues, also if crashing

Created Date

5th January 2024

Product

IRIS Personal Tax, IRIS Business Tax, IRIS Accounts Production

Problem

IRIS PT/BT/AP - View/print report and no values show or visual issues and if crashes software when finished looking at it.

Resolution

For example when you view a Tax comp/Annual report/Tax return on screen – no text/values show or there’s a visual issue or its crashes PT/BT when you close the report. Also when save the report as a PDF and WORD and you get the same issue.

  1. If its just your PC affected – ask other users on different pcs if they have the same issue – if they are not affected then there is an issue on your local PC. Contact your IT support to check your settings. Read 2nd step as well.
  2. If you login to another machine/pc with the same IRIS login and it now also affects this other machine (yet other users are fine) then please contact IRIS Support (Also ask the other unaffected users to try the affected pcs as well)
  3. If ALL users are affected (or your the only IRIS user). Contact your IT support to check your environment.

Ask your IT support to run these checks and updates:

a) Update to the latest IRIS version (Help and About)

b) Update your Printer Drivers – they all need to be on the latest version.

c) Check your Printer selection – make sure its pointed to the right printer (it could be on the wrong printer or no printer)

d) Check the Report Output screen – and look at the ‘Group Set’ up and ‘Page setup’ and look at the FONT and SIZES etc selected. Try a different font and size etc. Look at KB to edit all reports for all users.

e) Install/or update your Adobe Acrobat and check if the reports and PDFs can be viewed

f) Your IT Support needs to check for any changes to your environment at the time when this started this happen (For example PC updates/printer updates/ server updates etc), as some changes can visually affect the IRIS reports. Internal changes to your pc/server can also cause random viewing/printing/crashes when running reports etc.

Tax

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