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Opening Open Exeter Import Screen Error: "Interface Not Supported"

Article ID
11026
Article Name
Opening Open Exeter Import Screen Error: "Interface Not Supported"
Created Date
22nd June 2017
Product
IRIS GP Accounts
Problem

User is going to open the screen: 

Add and NHS Entry> Open Exeter Imports  and gets the error: “Interface Not Supported”

Resolution

Close GP Accounts

Open the command prompt on the PC: 

Press the Windows Key + X on your keyboard and select the option “Command Prompt (Administrator)

Run the following command: 

regsvr32  c:\windows\system32\msxml4.dll

You should now get the following message: DllRegisterServer in c:\wondows\system32\msxml4.dll succeeded.

Restart GP Accounts and the window should now open fine

If this file does not exist on your PC then the GPA installer has failed to complete this task. Please download the XMLv4 installer and install on your PC, this will resolve the issue. Download here:

http://www.microsoft.com/en-us/download/details.aspx?id=19662

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