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11261: Can't upload to the IRIS Web Service error

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Article ID 11261
Article Name Can't upload to the IRIS Web Service error
Created Date 06 Apr 2018 00:00:00
Product IRIS OpenPayslips, IRIS AE Suite, IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, Earnie IQ
Codes: GGLEARNIE GGLENIEIQ GGLAESUTE GGLBURPAY GGLGPPAYROLL GGLOPENPAYS GGLPAYEMST GGLPAYBUS GGLPAYPRO
Problem

You may see the following error when you try to publish your IRIS OpenPayslips



 



Cannot upload to IRIS web service. Error: There was no endpoint listening at https://www.irisopenenrol.co.uk/payslipservices.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.


 

Resolution

This is a problem with your network connection, not the software.


It is likely due to lack of direct connection to the site as a result of an incorrectly configured perimeter firewalloutbound network connectivity restrictions or a proxy server being used.


If a proxy server is in use and direct connection from the workstation to the internet is not blocked,
it is possible to bypass the proxy server by adding https://www.irisopenpayslips.co.uk and http://www.irisopenpayslips.co.uk URLs to the proxy exclusion list.


This can be done via Internet Options (in Control Panel) > Connections > LAN Settings:



Click on the ‘Advanced’ button:



Add the following text to the end of the current list in the Exceptions text box:    


;https://www.irisopenpayslips.co.uk;http://www.irisopenpayslips.co.uk



Confirm the changes and try to publish your OpenPayslips again.


If you need any assistance configuring these settings you must speak with your local IT Support.  

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