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Window not displaying correctly - buttons cropped off window

Article ID
11523
Article Name
Window not displaying correctly - buttons cropped off window
Created Date
9th August 2017
Product
IRIS PAYE-Master
Problem

The windows in payroll aren't displaying correctly, buttons are missing or the window seems cropped / squashed

Resolution

This will be down to a Windows setting called DPI which affects how large or small items and text appear on your screen.

For payroll to display correctly the DPI setting needs to 96 (100% – Normal)

Follow the steps below for your version of Windows:

Please note, after changing this setting you will need to restart your PC.

Windows 7 / 8 (Start from the desktop view in Windows 8)

  • Right Click on an empty space on the Windows desktop
  • Click “Screen Resolution”
  • Click “Make text and other items larger or smaller”
  • Select the option “Smaller – 100%” and apply

Windows 10

  • Right click on the desktop and select “Display Settings”
  • Use the slider “Change the size of text, apps and other items”
  • Select the option “100%” (slider to far left) and apply.

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