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You cannot install IRIS Earnie over Farmplan EARNIE

Article ID
11919
Article Name
You cannot install IRIS Earnie over Farmplan EARNIE
Created Date
5th January 2018
Product
IRIS Payroll Professional, Earnie
Problem

When trying to update payroll user gets the following error:

Severe You cannot install IRIS earnie over farmplan earnie please install farmplan earnie

Resolution

This error is caused by the presence of a file, “Payroll.ID” held in your program folder.

If you DO have a support contract with Farmplan, please get in touch with their support for the correct software update. Tel: 01594 545022

Otherwise, you can delete the payroll.id file from your installtion folder. Once removed the update process will go through without error:

finding the file payroll.id for removal

• Right click on your payroll shortcut and select “Properties
• On the properties windows, click the button “Open File Location
• In the list of files and folders, find and delete “payroll.id
• Restart the software update.

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