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Error Sending RTI Submissions: 501 Not Found

Article ID
12165
Article Name
Error Sending RTI Submissions: 501 Not Found
Created Date
7th February 2018
Product
IRIS PAYE-Master, IRIS Payroll Business, IRIS Bureau Payroll, IRIS GP Payroll, IRIS Payroll Professional, Earnie, IRIS Earnie IQ
Problem

When trying to send RTI submissions (FPS,EPS, EYU) to HMRC they are rejected with the error:

501 - Not Found

Resolution

The issue is likely your computers security setup.

The following addresses should be whitelisted/excluded from AV software, firewalls, etc. 

  • https://transaction-engine.tax.service.gov.uk

Specifically, in IRIS software we communicate to the addresses:

  • https://transaction-engine.tax.service.gov.uk/poll
  • https://transaction-engine.tax.service.gov.uk/submission

Please refer to your IT support/security software provider for assistance configuring security settings.

Additionally, to ensure you continue to receive confirmation emails from HMRC when you send your submissions, add the following addresses to your email whitelist / safe list / not spam:

  • gateway.confirmation@gateway.gov.uk
  • no.reply@confirmation.tax.service.gov.uk

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