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The supplied IRmark is incorrect

Article ID
12214
Article Name
The supplied IRmark is incorrect
Created Date
10th March 2020
Product
Earnie
Problem

RTI Submissions are rejected with the message:"The supplied IRmark is incorrect"
Usually accompanied with the message:
"The submission of this document has failed due to departmental specific business logic in the Body tag"

Resolution

This indicates the PC has a Beta Unicode setting enabled.

To resolve:

  • Close Payroll
  • Go to Control Panel  
  • Region  
  • Administrative
  • Change system locale….
  • make sure the “Current System Locale” is set to English (United Kingdom) 
  • untick ‘Beta: Use Unicode UTF-8 for worldwide language support’
  • Restart Payroll
  • The RTI submissions should now pass HMRC validation

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