The supplied IRmark is incorrect

Article ID

12214

Article Name

Created Date

10th March 2020

Product

Earnie

Problem

RTI Submissions are rejected with the message:"The supplied IRmark is incorrect"
Usually accompanied with the message:
"The submission of this document has failed due to departmental specific business logic in the Body tag"

Resolution

This indicates the PC has a Beta Unicode setting enabled.

To resolve:

Close Payroll
Go to Control Panel
Region
Administrative
Change system locale….

make sure the “Current System Locale” is set to English (United Kingdom)
untick ‘Beta: Use Unicode UTF-8 for worldwide language support’

Restart Payroll
The RTI submissions should now pass HMRC validation

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