The supplied IRmark is incorrect

Article ID

12214

Article Name

The supplied IRmark is incorrect

Created Date

10th March 2020

Product

Earnie

Problem

RTI Submissions are rejected with the message:"The supplied IRmark is incorrect"
Usually accompanied with the message:
"The submission of this document has failed due to departmental specific business logic in the Body tag"

Resolution

This indicates the PC has a Beta Unicode setting enabled.

To resolve:

• Close Payroll
• Go to Control Panel  
• Region  
• Administrative
• Change system locale….

• make sure the “Current System Locale” is set to English (United Kingdom) 
• untick ‘Beta: Use Unicode UTF-8 for worldwide language support’

• Restart Payroll
• The RTI submissions should now pass HMRC validation