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No tax refund when pay is zero

Article ID
8002
Article Name
No tax refund when pay is zero
Created Date
6th April 2017
Product
IRIS PAYE-Master
Problem

If an employee is on hold, or has a pay of 0.00 then a tax refund may not be generated.

Resolution

If one is expected then you will need to ensure that it is enabled by selecting “Utilities” > “Options” > “Withhold tax refunds when pay = 0“.

If this is unticked then a tax refund will be generated once the payroll is recalculated.

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