IRIS Modules Not Loading or Loading Delayed When Kaspersky Anti Virus Installed

Article ID

ias-5354

Article Name

Created Date

15th February 2008

Product

Problem

It has been identified that when Kaspersky Anti - Virus is installed, certain parts of IRIS either do not load or load with a delay This is due to a configuration issue with the Anti-Virus software, not with the IRIS code and therefore not specific to IRIS applications NOTE: IRIS is working as designed - and it is advised that Kaspersky Technical Support be contacted to resolve this issue, however if this is not possible, follow the steps below to change the Kaspersky configuration. For more information see the Kaspersky KnowledgeBase

Resolution

Following the steps below may resolve the issue with the Kaspersky configuration. NOTE: The steps below may apply to a different version of Kaspersky software, in this instance you will need to contact your own IT provider. To modify the Kaspersky configuration:

Open Kaspersky Anti-Virus.

By default you are presented with the Protection Window.

Click Settings

From the list of options that appear click Configure Real-Time Protection

Exclusions will either be specified or not specified. This will be shown in blue text. Click on the blue writing

Click Add

Scroll down the list until you reach the IRIS folder/network drive

Click Select

Click OK

Close Kaspersky Anti-Virus and Restart the computer for the changes to take effect IMPORTANT: IRIS cannot supply any additional information regarding this issue. If the steps above don’t resolve the issue, please contact Kaspersky technical support directly Related Articles KB IAS-5410 : IRIS Not Loading or Loading Delayed When Norton Anti-Virus Installed

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