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A time ledger account is currently in the process of being changed by another part of the system

Article ID
a-time-ledger-account-is-currently-in-the-process-of-being-changed-by-another-part-of-the-system
Article Name
A time ledger account is currently in the process of being changed by another part of the system
Created Date
25th September 2019
Product
Problem
When trying update the ledger or timesheet, the following error occurs, entitled; Time Ledger Update Function;- A time ledger account is currently in the process of being changed by another part of the system
Resolution
A time ledger account is currently in the process of being changed by another part of the system

To Rectify this, please make sure everyone is logged out of Time, Fees and practice management including yourself. If you then go in to either Time OR fees and follow the steps below;

FILE | TOOLS | REPAIR
TICK 3 AVAILABLE BOXES, CLICK OK
YES | OK
CLICK CLOSE AFTER STATUS SAYS “Recovery process Complete”
REPEAT LAST STEP

This should clear the message. If not, you may have to do the following and retry the above again;

RESET SESSION
Open the IRIS Main Menu
Click File in the top left hand corner | Utilities
When open, click fix and then Reset Session Control
Click Yes/OK, if it prompts for a code please respond by email, Phone call to any line or Live chat (By clicking here) with the code* it shows on screen and we can generate the authorisation code.

*note -This will only work the same day. Send this anytime tomorrow and I will respond with the code

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