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AutoMail image shrinking when generating letters

Article ID
auto-mail-image-shrinking-when-generating-letters
Article Name
AutoMail image shrinking when generating letters
Created Date
17th April 2020
Product
Problem
Resolution

There can be instances when generating an AutoMail letter where the image will shrink. The following steps may help this issue:

Firstly you will need to convert any logo from a jpg to a 24 bitmap image.
You can use 3rd party software to convert any image into a 24-bitmap, however you can use Windows Paint to convert a image.

  1. Find the image saved on your computer.
  2. Right click and open with Paint.
  3. Click File | Save As | Other format – on the save as type box select 24-bitmap and save.
  4. Open your template and click Insert | Object | Bitmap Image | Create from File | select the Bitmap Image and click OK.

https://support.office.com/en-us/article/Insert-an-object-in-Word-or-Outlook-8fc1ea53-0e01-4603-a4cf-98c49b6ea3f5

The image will need to be inserted in either the footer or header.

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