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Business/Personal Tax- Generated Tax Return/report will not appear/load/missing

Article ID

business-personal-tax-generated-tax-return-report-will-not-appear

Article Name

Business/Personal Tax- Generated Tax Return/report will not appear/load/missing

Created Date

7th October 2022

Product

Problem

IRIS Business/Personal Tax- Generated Tax Return or report will not appear/load on screen/missing

Resolution

When you generate a tax return eg a CT600 or SA100 the tax return would appear on screen for you to check ,save, print off. But the Tax return never appears and you get no errors.

If the affected PC has multiple monitors setup:

1.Go to your Windows and look up ‘Rearrange your displays’ or Change Display Settings

2. If there are 2+ screens set up, then Switch screen 1 and 2 around (drag 2 to the left of 1)– i.e. change the primary display

3. Then click apply

4. Now generate the Tax return/report again

If this doesn’t work, do ask another user on another pc to generate the same tax return for the client – if it works on their pc then its an issue on your pc windows setting or your IRIS login.

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