Word Font And Double line Spacing Settings Are Not Saving
Article ID
ias-10300
Article Name
Word Font And Double line Spacing Settings Are Not Saving
Created Date
13th January 2012
Product
IRIS AutoMail
Problem
Word setting changes for font type and spacing are not saving
Resolution
You must recreate the default Normal.dotm template in Word.
In Word select desired settings as outlined in KB IAS-11962 but Select File | Options
Select Advanced, then on the right, Scroll down to the bottom of the options and select the File Locations button. Double-click User Templates and make a note of the full path from the address bar of the Explorer Window.
Close all of the options Windows until you are back to your blank document
Select File | Save As
In Save Type As, select Word Marco-Enabled Template (The file type is .dotm)
Enter the path noted in stage 3 into the address bar
Select Save and exit Word
In Windows Explorer, browse to the path from stage 3
Select Organize | Folder and Search Options, go to the view tab
Un-tick “Hide Extensions for Known File Types” is, and Select “Show Hidden Files, Folders and Drives”
In Explorer you will now see a Normal.dotm and the .dotm file you have just created
Rename Normal.dotm to NormalOLD.dotm
Rename your new document to Normal.dotm
Your chosen settings will now become the default settings in Word.
This applies on all versions prior to 11.9.0.
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