Failure to load library isoltfup.dll when accessing IRIS Time

Article ID

ias-10713

Article Name

Failure to load library isoltfup.dll when accessing IRIS Time

Created Date

20th September 2012

Product

Problem

Failure to load library isoltfup.dll when accessing IRIS Time. Error: An error is being generated: "failure to load library isoltfup.dll"

Resolution

Sophos Anti Virus Software have made some changes that have affected IRIS Time. You will need to contact your IT, to restore the file, and set any exclusions. If the file cannot be restored, a repair of IRIS will need to be run on the IRIS Server. Full details for repairing IRIS can be found in the IRIS Help Centre here. We have also found some further information from the Sophos website which is available here

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