Virtual Cabinet challenges with IRIS Software

Article ID

ias-10763

Article Name

Created Date

15th November 2012

Product

IRIS AutoMail

Problem

Virtual Cabinet challenges with IRIS Software There are many different challenges that you may encounter as a result of using virtual cabinet within the IRIS Software. We have outlined each of the affects that will impact 'you' as the user.

Can cause crashing - IRIS AutoMail could crash resulting in errors. The errors could be different for each of the users.

Unable to log back in to the IRIS product - Need to clear through system maintenance, may not be able to, may not be a master user, further downtime

Bigger impact on CitrixTerminal ServerHosted users - Citrix Servers and Terminal Server running slowly or failing with IRIS

Investigation and down time will impact users -With Virtual Cabinet being an un-supported product this will have a significant impact on clients should they encounter problem when using Virtual Cabinet and IRIS Software Suite. Down time will be an issue and clients are likely to encounter increased investigation wait times.

Existing document Templates would need to get recreated - AutoMail templates can become unusable or unstable. If using the Virtual Cabinet product all existing template in IRIS Automail would need to be recreated, this can have a huge impact on time and use of resource if you have a considerable amount of IRIS AutoMail templates

Other IRIS Modules can also be affected for example Accounts and Tax users ie IRIS Personal Tax and IRIS Business Tax crashes when generating a Tax return. These reports may have AutoMail letters associated with them causing these programs to crash.

Resolution

IRIS won’t support any interaction if AutoMail is used with Virtual Cabinet. Virtual Cabinet is not supported in association with IRIS AutoMail Related Articles KB IAS-10782 : Automail crashed when generating letters, that contain Virtual Cabinet Trailers KB IAS-11875 : Automail crashing when VSTO Addins are enabled in Word

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