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AutoMail crashed when generating letters, that contain Virtual Cabinet Trailers

Article ID
ias-10782
Article Name
AutoMail crashed when generating letters, that contain Virtual Cabinet Trailers
Created Date
30th November 2012
Product
IRIS AutoMail
Problem
IRIS AutoMail could crash resulting in errors. The errors could be different for each of the user.
Resolution
The following will need to be carried out:
  • Remove trailers
  • Existing document Templates would need to get recreated If using the Virtual Cabinet product all existing template in IRIS Automail would need to be recreated, this can have a huge impact on time and use of resource if you a considerable amount of IRIS AutoMail templates Note: IRIS won’t support any interaction if AutoMail is used with Virtual Cabinet-Virtual Cabinet is not supported in association with IRIS AutoMail Related Articles KB IAS-11875 : AutoMail crashing when VSTO Addins are enabled in Word KB IAS-10763 : Virtual Cabinet challenges with IRIS Software

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