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Unable to send email via IRIS

Article ID
ias-10942
Article Name
Unable to send email via IRIS
Created Date
25th June 2013
Product
Problem
It has been reported by a user when trying to send an email from IRIS the following error message appears:
Resolution
This error is quite common when there is a 64bit version of Office installed. Uninstalling the 64bit version and installing the 32bit version of Office will resolve this problem. To check what version of Microsoft Outlook is being used please select, File | Help If you are running a 32bit version of Office the information in the Microsoft KB 813745 may provide additional help.

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