Thank you for your feedback.

Was this useful?

Error 1723. There is a problem with this Windows installer package.

Article ID
ias-11516
Article Name
Error 1723. There is a problem with this Windows installer package.
Created Date
3rd December 2013
Product
Problem
It has been identified that when installing or updating the IRIS Accountancy Software while using Windows 7 the following error occured "Error 1723. There is a problem with this Windows Installer package. A DLL required for this install could not be run. Contact your support personnel or package vendor..."
Resolution
The installer is failing to extract the required files to the ‘temp’ folder for installers. Some of the installers unpack the required files to a ‘temp’ folder inside %appdata%. However, when it fails to do this, it shows up an error, namely, error 1723. We need to change the permissions of the temp folder to allow your account to access it, i.e, give it full control. Follow these steps to easily give full control for ‘temp’ folder to your account.
  • Login to your account and open file explorer or ‘My Computer’.
  • Copy and paste this on your address bar: X:\Users\USERNAME\AppData\Local where X is the drive letter of the Windows drive and USERNAME is the name of the user account that you are using.
  • Right-click the temp folder and select Properties. Click on Security tab.
  • Click Edit below the the list. Click Add. Type in the username you have given or the email address if you associated your account with your Microsoft account. Click OK.
  • Select the added account from the list and tick ‘full control’ box under ‘Permissions for USERNAME’.
  • Click OK once you’re done. Click OK once again to close the Properties. Now, try running the installer again and if you have added your respective account properly, then you will not be greeted with the error any more and the InstallShield will run fine. Also note that this may not work for Standard Account types. You must be an Administrator in order to have the permission to make some of the changes stated above.

    Share This Page

  • Thank you for your feedback.

    Was this useful?