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Installation Error - 1 The Installation has aborted

Article ID

ias-11647

Article Name

Installation Error - 1 The Installation has aborted

Created Date

17th June 2014

Product

Problem

When trying to update IRIS or PTP Accounts Production the following error occurs Installation Error -1 The installation has aborted because the product is not properly installed. This is due to a failure in an earlier installation attempt. Do not attempt to reinstall the software. The cause of the original failure must be resolved.

Resolution

The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to us Details for sending in your log files can be found in KB IAS-11884

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