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Installation Error - 1 The Installation has aborted

Article ID
ias-11647
Article Name
Installation Error - 1 The Installation has aborted
Created Date
17th June 2014
Product
Problem
When trying to update IRIS or PTP Accounts Production the following error occurs Installation Error -1 The installation has aborted because the product is not properly installed. This is due to a failure in an earlier installation attempt. Do not attempt to reinstall the software. The cause of the original failure must be resolved.
Resolution
The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to us Details for sending in your log files can be found in KB IAS-11884

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