Installation Error - 13 - Failed to Restore Database
Article ID
ias-11659
Article Name
Installation Error - 13 - Failed to Restore Database
Created Date
17th June 2014
Product
Problem
When trying to update or install IRIS or PTP Accounts Production the following error occurs Installation Error - 13 - Failed to Restore Database The update has failed and it has not been possible to restore the previous version's database. The software is in pre-upgraded version format but the database maybe in a hybrid state. Your should restore your own backup of the database that you took prior to starting the upgrade
Resolution
For instructions on restoring a database please refer to KB IAS-7171
The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to us
Details for sending in your log files can be found in KB IAS-11884
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