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    - Accountancy Overview We know that every minute counts in an accountancy practice and client relationships are everything to an accountant. Our software and services are designed to automate every possible aspect of your day to give you more time focussing on your clients. Find some of our most popular software and services below or use the menu to find exactly what you need.
      IRIS Elements Increase productivity with our cloud accountancy platform
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      IRIS Elements Increase productivity with our cloud accountancy platform
      Staffology HR & Payroll Visit our Staffology HR & Payroll website
      IRIS Outsourcing Cost-effective and reliable outsourcing of core accounting and payroll processes
      IRIS KashFlow Bookkeeping Makes bookkeeping quick & easy
    - Small to medium-sized accountancy practice? IRIS Elements is leading cloud-based accountancy software powering thousands of practices just like yours.
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      IRIS Elements Increase productivity with our cloud accountancy platform
      IRIS Accountancy Suite Software to help with even the most complex accounting & tax
      IRIS Anywhere Combining world-class accountancy software and cloud technology
      Staffology HR & Payroll Visit our Staffology HR & Payroll website
      IRIS Outsourcing Cost-effective and reliable outsourcing of core accounting and payroll processes
    - Small to medium-sized accountancy practice? IRIS Elements is leading cloud-based accountancy software powering thousands of practices just like yours.
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      IRIS Accountancy Suite Software to help with even the most complex accounting & tax
      IRIS Anywhere Combining world-class accountancy software and cloud technology
      IRIS Cascade HRi HR software for organisations with 250-10,000 employees
      IRIS Outsourcing Cost-effective and reliable outsourcing of core accounting and payroll processes
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    - Small to medium-sized accountancy practice? IRIS Elements is leading cloud-based accountancy software powering thousands of practices just like yours.
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    - Small to medium-sized accountancy practice? IRIS Elements is leading cloud-based accountancy software powering thousands of practices just like yours.
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    - Building winning teams: why equitable hiring fuels success. Join us on November 27th where we'll explore how equitable hiring practices can reduce recruitment costs, foster pay equity, and drive diversity, innovation, and business success.
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Home | Knowledge Base Articles | Installation Error – 14 – No Backup Available

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Installation Error - 14 - No Backup Available

Article ID

ias-11660

Article Name

Installation Error - 14 - No Backup Available

Created Date

17th June 2014

Product

Problem

When trying to update or install IRIS or PTP Accounts Production the following error occurs Installation Error - 14 - No Backup Available The installer was unable to restore the database after an upgrade failure as the security backup was skipped

Resolution

For instructions on restoring a database please refer to KB IAS-7171 The IRIS Support team will need to investigate this failure, use the instructions below to send your installation logs to us Details for sending in your log files can be found in KB IAS-11884

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