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IRIS Efile Scanner Internal Exception Occured - gatewayResp is null or empty

Article ID
ias-11737
Article Name
IRIS Efile Scanner Internal Exception Occured - gatewayResp is null or empty
Created Date
4th July 2014
Product
IRIS Company Secretarial
Problem
Users of Company Secretarial who are trying to make a company search request may encounter the following error if they are using a proxy server gatewayResp is null or empty; error message; Electronic Submission Failed, Internal Exception
Resolution
This error is typically caused by the Proxy Server not being configured to allow IRIS access to the appropriate URL. Please add the following URL’s into your proxy server whiteless or allowed list of URL’s CHOS Request (Paid Service) ftp://chd3.companieshouse.gov.uk/image/xmlgw/xmCHX IRIS Request Server https://www.e-iris-software.co.uk/IRISCHOS/WebServerCHOS.asmx Once this is done it should be possible to complete the request.

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