Unable to initialise email assistant addin error when opening Microsoft Outlook
- Article ID
- ias-11740
- Article Name
- Unable to initialise email assistant addin error when opening Microsoft Outlook
- Created Date
- 6th July 2014
- Product
- IRIS Docs
- Problem
- All users receive the following error when opening Microsoft Outlook: Unable to Initialise IRIS Docs Email Assistant
- Resolution
- A system service will need to be restarted to resolve this issue, please find the steps below to assist with this:
- Connect onto the Server which IRIS docs is installed
- Click Start
- Type Run and select programme
- Type services.msc
- Click OK
- Restart the INVU ECM Service After restarting the service users will need to close/reopen outlook to initialise the IRIS email assistant addin.
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