Unable to initialise email assistant addin error when opening Microsoft Outlook

Article ID

ias-11740

Article Name

Unable to initialise email assistant addin error when opening Microsoft Outlook

Created Date

6th July 2014

Product

IRIS Docs

Problem

All users receive the following error when opening Microsoft Outlook: Unable to Initialise IRIS Docs Email Assistant

Resolution

A system service will need to be restarted to resolve this issue, please find the steps below to assist with this:

Connect onto the Server which IRIS docs is installed

Click Start

Type Run and select programme

Type services.msc

Click OK

Restart the INVU ECM Service After restarting the service users will need to close/reopen outlook to initialise the IRIS email assistant addin.

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