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IRIS Crashes When Printing Reports in Accounts Production

Article ID

ias-11752

Article Name

IRIS Crashes When Printing Reports in Accounts Production

Created Date

25th July 2014

Product

Problem

It has been identified that users of Windows 7 using a ASUS EAH5450 or ATI Radeon HD 5450 graphics card in a dual screen setup are unable to print reports in Accounts Production. All other reports complete successfully

Resolution

This has been identified as a problem with the installed graphics card. To resolve this issue you must either revert back to single screen or replace the graphics card.

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