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A duplicate client has been created when uploading document to OpenSpace?

Article ID

ias-11755

Article Name

A duplicate client has been created when uploading document to OpenSpace?

Created Date

28th July 2014

Product

IRIS OpenSpace

Problem

A duplicate client has been created when uploading document to OpenSpace?

Resolution

Clients are created automatically when files are uploaded from IRIS, if the client was created manually in OpenSpace first then duplication will occur after the first upload from IRIS. Users should ascertain which client has the files that have been uploaded from IRIS and delete the other client, this can be confirmed in IRIS OpenSpace by the ‘Description’ field on the client (Select a client and click Edit Client). KB11755 | A duplicate client has been created when uploading document to OpenSpace?

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