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My staff member has lost access to OpenSpace

Article ID
ias-11761
Article Name
My staff member has lost access to OpenSpace
Created Date
28th July 2014
Product
IRIS OpenSpace
Problem
My staff member cannot login to OpenSpace, upload into OpenSpace from IRIS, or the Client Dashboards aren’t displaying the status'
Resolution
Please ensure that the staff member’s email address setup for OpenSpace and Password are entered within IRIS. To verify the details are entered select System Maintenance from the IRIS Portal Menu. Click Staff, Staff Maintenance, select the staff member and then choose View. If required enter the appropriate login details in the IRIS OpenSpace Login Details section.

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