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AutoMail crashing when COM Addins are enabled in Word

Article ID
ias-11875
Article Name
AutoMail crashing when COM Addins are enabled in Word
Created Date
20th February 2015
Product
IRIS AutoMail
Problem
We have identified issues with IRIS Automail crashing when there are COM Addins enabled in Microsoft Word.
Resolution

To Stop IRIS AutoMail from crashing the COM addins will need to be removed from Microsoft Word, please find the steps below to assist with this:

  • Open a blank Microsoft Word document outside of IRIS
  • Click File | Options | Addins
  • Make a note of the addins which have a COM type
  • Click the ‘Go’ Button next to Manage Addins
  • Highlight the COM addin(s) and click Remove. If you experience further issues with IRIS AutoMail after disabling the addins please contact IRIS support on 0344 815 555 Option 3, or email support@iris.co.uk

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