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"My staff member cannot login to OpenSpace or upload into OpenSpace from IRIS"

Article ID
ias-11901
Article Name
"My staff member cannot login to OpenSpace or upload into OpenSpace from IRIS"
Created Date
23rd April 2015
Product
IRIS OpenSpace
Problem
My staff member cannot login to OpenSpace, upload into OpenSpace from IRIS, or the Client Dashboards aren’t displaying the status. You may also see the message - 'Login details for OpenSpace are incorrect. please check and try again'
Resolution

Please ensure that the staff member’s email address setup for OpenSpace and Password are entered within IRIS. To verify the details are entered, from the IRIS main menu select:

  • System Maintenance
  • Staff
  • Staff Maintenance
  • Highlight the member of staff then click view
  • You will then see the IRIS OpenSpace Login Details section
  • Input the details for OpenSpace and then click ‘Validate Login’
Validate login button
  • This will then Show at the bottom ‘Valid Credentials’. (If ‘invalid credentials’ shows and you cannot remember you password, please go to www.irisopenspace.co.uk and use the forgotten password link)
  • Click save

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