When logging into OpenSpace clients are redirected back to the login screen

Article ID

ias-11903

Article Name

When logging into OpenSpace clients are redirected back to the login screen

Created Date

23rd April 2015

Product

IRIS OpenSpace

Problem

When clients try logging into OpenSpace with their correct username & password they get redirected back to the login screen?

Resolution

To fix this they need to change privacy settings in the browser to allow content/cookies to be stored locally. Chrome: Go to ://settings/content in your address bar and click the circle next to allow local data to be set, click done at the bottom to apply. Safari: Go to preferences then privacy, click on the circle next to allow from websites I visit.

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