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When logging into OpenSpace clients are redirected back to the login screen

Article ID
ias-11903
Article Name
When logging into OpenSpace clients are redirected back to the login screen
Created Date
23rd April 2015
Product
IRIS OpenSpace
Problem
When clients try logging into OpenSpace with their correct username & password they get redirected back to the login screen?
Resolution
To fix this they need to change privacy settings in the browser to allow content/cookies to be stored locally. Chrome: Go to ://settings/content in your address bar and click the circle next to allow local data to be set, click done at the bottom to apply. Safari: Go to preferences then privacy, click on the circle next to allow from websites I visit.

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