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Unhandled Exception when running Tax Return report

Article ID
ias-11997
Article Name
Unhandled Exception when running Tax Return report
Created Date
15th July 2015
Product
Problem
This error has been known to appear for individual users when running Tax Return reports in Personal Tax or Business Tax. Unhandled Exception when running Tax Return report
Resolution
Following the steps below may help to resolve the issue
  • Close down IRIS
  • Browse to the location mentioned in the error. (Following the example above, this would be in ‘C:\Users\Adrian\AppData\Local\IRIS_Group_Ltd\ iwinptax.exe_Url_4jhrdftnsbwuuhmgdoz4dxporfier2xa\0.0.0.0\’)
  • Right click on the ‘user.config’ file and choose rename. Rename to ‘user.configOLD’
  • Click yes if there is a warning that appears.
  • Then retry the report
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