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Why am I unable to submit Accounts to Companies House?

Article ID
ias-12011
Article Name
Why am I unable to submit Accounts to Companies House?
Created Date
1st October 2015
Product
IRIS Accounts Production
Problem
On some occasions during month end and busier periods, when users are trying to submit accounts to Companies House they may encounter the following error; under high load, companies house online service
Resolution
This occurs when the software is checking the company name, registered office and year end matched that is held by Companies House, these checks have been introduced to reduce rejections. Please note they are optional and not necessary for the process of submitting accounts. To bypass this feature please follow the below steps Open Accounts Production, click Setup, click Electronic Options and untick the two bottom options. IMPORTANT : Users will receive a submission receipt, however you will not be able to check beforehand that the company, name, number and year end are the same as to what Companies House are expecting. Please remember to re-tick the boxes after submission to get the checks back in place for the future. We strongly advise where possible accounts are submitted as soon as possible to reduce the chance of getting a late filing penalty and to allow time to resolve any technical difficulties which may include internet issues, problems at Companies House or software issues.

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