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IAS-12163: The licensing service is disabled or has become inactive

Article ID

ias-12163

Article Name

IAS-12163: The licensing service is disabled or has become inactive

Created Date

16th November 2015

Product

Problem

It has been identified that some users are encounter the following error "The licensing service is disabled or has become inactive" when trying to open IRIS. This problem usually arises when the IRIS Co-ordination Service is stopped.

Resolution

licensing service is disabled | IAS-12163: The licensing service is disabled or has become inactive

To resolve this, you’ll need to start the IRIS Co-ordination Service.

  • Press the Windows+R keys to open the Run dialog
    • 12003 run | IAS-12163: The licensing service is disabled or has become inactive
  • Type services.msc, press Enter
    • 12003servicesmsc | IAS-12163: The licensing service is disabled or has become inactive
  • Locate IRIS Co-ordination Service and select Start. Retry IRIS.
    • Start service | IAS-12163: The licensing service is disabled or has become inactive
  • In persistent cases, right-click on the IRIS Co-ordination Service and choose properties. Change Startup type to Automatic (Delayed Start).
    • automatic delayed | IAS-12163: The licensing service is disabled or has become inactive
  • Click on Recovery tab, change all failures to Restart the Service, Apply
    • Restart the service | IAS-12163: The licensing service is disabled or has become inactive

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