IRIS Modules Not Loading when AVG Internet Security Installed

Article ID

ias-12240

Article Name

IRIS Modules Not Loading when AVG Internet Security Installed

Created Date

1st March 2016

Product

Problem

It has been identified that some versions of AVG Internet Security prevent a number of the IRIS modules from loading both via the Portal Menu and directly from the executable. This is a problem even though Exceptions have been set within AVG

Resolution

To resolve this issue additional settings need to be changed within AVG. Following the steps below will help you to amend these settings Open AVG Internet Security and click Advanced Settings From the list click Exceptions The current exception will indicate that it is being used by the Resident Shield and Scan Components. Highlight the current exception and press Edit Tick the box titled Identity Protection and then click OK. Identity Protection will now be added to the list of Components. Click OK to close the screens. It will now be possible to open the IRIS Modules

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