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One Client Crashing when Generating Forms

Article ID
ias-12324
Article Name
One Client Crashing when Generating Forms
Created Date
29th September 2016
Product
IRIS Company Secretarial
Problem
I am able to generate forms for other clients but for one client it causes the program to crash
Resolution
This is a known issue which has been fixed in the October 2016 release. In the meantime users can follow the steps below to resolve the problem;
  1. Go to Client Maintenance
  2. Enter something into the Business Description field and save (but don’t log if prompted)
  3. Remove the value from the Business Description field and save (don’t log)

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