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Error 1402.Could not open key: Installing IRIS Workstation

Article ID
ias-12384
Article Name
Error 1402.Could not open key: Installing IRIS Workstation
Created Date
25th January 2017
Product
Problem
Error 1402. Could not open key UNKNOWNComponents......... Verify that you have sufficient access to that key or contact your support personnel. Error 1402
Resolution

This is not a specific IRIS problem but relates to an issue with registry security settings.

In order to restore security settings to a known working state.

Open CMD as administrator (search in start menu for CMD then right click and run as administrator)

Then copy the following line: “secedit /configure /cfg %windir%infdefltbase.inf /db defltbase.sdb /verbose”

Select Enter and allow the command to run

Retry the IRIS Workstation Install.

IMPORTANT NOTE: IRIS are only able to provide guidance regarding your registry settings. Before making any system changes it is advised that you contact your own IT Support Provider.

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