Thank you for your feedback.

Was this useful?

IRIS Home Menu / VAT Filer: Not possible to retrieve HMRC data- no internet connection was detected

Article ID
iris-home-menu-vat-filer-not-possible-to-retrieve-hmrc-data-no-internet-connection-was-detected
Article Name
IRIS Home Menu / VAT Filer: Not possible to retrieve HMRC data- no internet connection was detected
Created Date
8th June 2022
Product
Problem
IRIS Home Menu or VAT Filer: Not possible to retrieve HMRC data- no internet connection was detected
Resolution

When you load a client or all clients for the VAT Filer and this error appears:

This means there is a internet connection issue in your pc, environment or server – you need to check all internet connections. This is because the Home page and VAT needs constant access to the internet to operate.

Also load the IRIS accountancy main menu– if you get this message: then again there is a internet issue on your pc, environment or server.

However if you still have access to the internet eg using Chrome and can access other websites- then the online disconnection is only specifically linked to the IRIS program and where it is saved. Your IT needs to look into this.

Thank you for your feedback.

Was this useful?