IRIS payments in OpenSpace are shown as unpaid, even though the invoice is matched in IRIS Fees

Article ID

iris-payments-in-openspace-are-shown-as-unpaid-even-though-a-receipt-is-matched-to-the-invoice-in-iris

Article Name

Created Date

25th November 2019

Product

Problem

IRIS payments in OpenSpace are shown as unpaid, even though the invoice is matched in IRIS Fees

Resolution

It happens when the user who does the matching in Fees is not correctly linked to OpenSpace at the time that the matching occurs.

Here are the steps to check this:

Open System Maintenance
Select Staff | Staff Maintenance
Highlight the user who did the matching in Fees and click View
Enter correct login details in the “IRIS OpenSpace Login Details” section
Click “Validate Login” to confirm that the credentials are correct
Click Save

Once the Iris user account is linked correctly to OpenSpace, the Fee postings will need to be unmatched, and then re-matched for the invoices to show as paid in IRIS OpenSpace

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