IRIS Time- We have detected a problem on the Time Ledger
- Article ID
- iris-time-we-have-detected-a-problem-on-the-time-ledger
- Article Name
- IRIS Time- We have detected a problem on the Time Ledger
- Created Date
- 29th August 2019
- Product
- Problem
- When opening the TIme module, the error 'We have detected a problem on the Time Ledger' comes up.
- Resolution
-
Please make sure everyone is logged out of Time, Fees and practice management including yourself. If you then go in to either Time OR fees and follow the steps below;
FILE | TOOLS | REPAIR
TICK 3 AVAILABLE BOXES, CLICK OK
YES | OK
CLICK CLOSE AFTER STATUS SAYS “Recovery process Complete”
REPEAT LAST STEPThis should clear the message. If not, you may have to do the following and retry the above again;
RESET SESSION
Open the IRIS Main Menu
Click File in the top left hand corner
Click Utilities
Click Fix and then Reset Session Control
Click Yes/OK, if it prompts for a code please respond by email, Phone call to any line or Live chat (By clicking here) with the code* it shows on screen and we can generate the authorisation code.*note -This will only work the same day.
You should then be able to run the repair again without error.
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