IRIS Time- We have detected a problem on the Time Ledger

Article ID

iris-time-we-have-detected-a-problem-on-the-time-ledger

Article Name

IRIS Time- We have detected a problem on the Time Ledger

Created Date

29th August 2019

Product

Problem

When opening the TIme module, the error 'We have detected a problem on the Time Ledger' comes up.

Resolution

Please make sure everyone is logged out of Time, Fees and practice management including yourself. If you then go in to either Time OR fees and follow the steps below;

FILE | TOOLS | REPAIR
TICK 3 AVAILABLE BOXES, CLICK OK
YES | OK
CLICK CLOSE AFTER STATUS SAYS “Recovery process Complete”
REPEAT LAST STEP

This should clear the message. If not, you may have to do the following and retry the above again;

RESET SESSION
Open the IRIS Main Menu
Click File in the top left hand corner
Click Utilities
Click Fix and then Reset Session Control
Click Yes/OK, if it prompts for a code please respond by email, Phone call to any line or Live chat (By clicking here) with the code* it shows on screen and we can generate the authorisation code.

*note -This will only work the same day.

You should then be able to run the repair again without error.