PTP CT - Companies are not appearing in FBI

Article ID

kba-02863

Article Name

PTP CT - Companies are not appearing in FBI

Created Date

19th July 2011

Product

Problem

Companies are not appearing in FBI, within CT Platform

Resolution

This is often due to missing date within ‘Actual Date’ field in event 21 of the FBI Events.

1. Open PTP CT Platform
2. Highlight the client and then click onto the CT600 Returns tab
3. Click onto the Events button towards the bottom of the screen
4. Click onto the FBI Events tab on the top right of the screen
5. In order for companies to appear in FBI, a date must be entered in the ‘Actual Date’ column for event 21.

Alternatively please check that the correct year has been selected in the drop down box Periods Ending in Financial Year in the FBI screen.  Please note that this year refers to tax years as opposed to calendar years so a return with period ending 31/03/2018 would appear under 2017 as the tax year changes on the 1st April.