PTP CT - Companies are not appearing in FBI
- Article ID
- kba-02863
- Article Name
- PTP CT - Companies are not appearing in FBI
- Created Date
- 19th July 2011
- Product
- Problem
- Companies are not appearing in FBI, within CT Platform
- Resolution
-
This is often due to a missing date within the ‘Actual Date’ field in event 21 of the FBI Events.
1. Open PTP CT Platform
2. Highlight the client and then click onto the CT600 Returns tab
3. Click onto the Events button towards the bottom of the screen
4. Click onto the FBI Events tab on the top right of the screen
5. In order for companies to appear in FBI, a date must be entered in the ‘Actual Date’ column for event 21
Alternatively please check that the correct year has been selected in the drop down box ‘Periods Ending in Financial Year’ in the FBI screen. Please note that this year refers to tax years as opposed to calendar years so a return with period ending 31/03/2021 would appear under 2020 as the tax year changes on the 1st April.
We are sorry you did not find this KB article helpful. Please use the box below to let us know how we can improve it.
