PTP - Error 21000 type fatal, when trying to submit through FBI

Article ID

kba-02868

Article Name

PTP - Error 21000 type fatal, when trying to submit through FBI

Created Date

19th July 2011

Product

Problem

Error 21000 type fatal, when trying to submit through FBI

Resolution

Click on the configuration/maintenance spanner icon. Then choose the FBI tab. On the right hand side of this screen, there are advance options, please ensure that both the alternate RAS and alternate HTTP are ticked. Please now try again to submit.  If they are ticked please try unticking them.

If the problem still occurs, this would suggest that either the anti-virus or the firewall is blocking the connection. Please speak to a IT person about configuring these.