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PTP - Error 21000 type fatal, when trying to submit through FBI

Article ID
kba-02868
Article Name
PTP - Error 21000 type fatal, when trying to submit through FBI
Created Date
19th July 2011
Product
Problem
Error 21000 type fatal, when trying to submit through FBI
Resolution

Click on the configuration/maintenance spanner icon. Then choose the FBI tab. On the right hand side of this screen, there are advance options, please ensure that both the alternate RAS and alternate HTTP are ticked. Please now try again to submit.  If they are ticked please try unticking them.

If the problem still occurs, this would suggest that either the anti-virus or the firewall is blocking the connection. Please speak to a IT person about configuring these.

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