PTP TP - Error in xml: tag is 'postcode'
- Article ID
- kba-03014
- Article Name
- PTP TP - Error in xml: tag is 'postcode'
- Created Date
- 19th December 2011
- Product
- Problem
- When trying to prepare the files in FBI a prefiling validation appears which mentions 'Tag is postcode'.
- Resolution
-
Users will need to rekey the postcode on the Client Main Details screen ensuring that there is only one space in the middle and none at the end. If using an international address, users may enter the dummy postcode of Q1 1IJ.
This validation may also occur, even if the postcode is valid, if only one line of the address has been entered, address line 2 must also be completed.
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