PTP TRU - Error 2147220991 The VSPrinter control is empty (no document to translate) when printing a trust return from FBI

Article ID

kba-03360

Article Name

PTP TRU - Error 2147220991 The VSPrinter control is empty (no document to translate) when printing a trust return from FBI

Created Date

30th October 2015

Product

Problem

When printing a Trust return the error code 2147220991 occurs with the message The VSPrinter control is empty (no document to translate).

Resolution

Please go to the Spanner icon and Printing tab.  Ensure that Use Printer Object is not ticked.

Alternatively it may be that this particular return does not have any UK bank or building society interest and the software is trying to generate a supporting schedule with no data entry.  The workaround is to go back to the FBI Attachments screen by removing FBI status, reselecting the client, clicking on the button for Select Schedules and unticking the schedule for Interest from UK banks and building societies.  Then proceed as normal and the return should print.