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PTP TR - error 32002 when using the Email PDF functionality

Article ID
kba-03588
Article Name
PTP TR - error 32002 when using the Email PDF functionality
Created Date
1st November 2017
Product
Problem

When clicking on the Email PDF button on the Client Tax Returns tab some users have reported the following error:

Error 32002, Line 0, cannot create email message, unspecified error has occurred

Resolution

There are no settings within PTP Tax Platform relating to emails, instead the software picks up the default settings from the PC.  In order to resolve this error please

1.  Go to the Control Panel

2.  Select Default Programs

3.  Set your default programs

4.  Select Outlook and Set this program as default

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