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TPO - abnormal program termination error

Article ID
kba-03626
Article Name
TPO - abnormal program termination error
Created Date
2nd July 2018
Product
Problem

When trying to open the software the following error occurs:

Runtime error!

Program: C:Program Files (x86)PTPtposOfficeProgramTpao.exe

abnormal program termination

Resolution

The likelihood is the user trying to access the software is not the person who installed it.  A PTP folder needs to be present in the user profile of the person who requires access to the software.  This may be copied from the user profile of a person who is able to access the software into the equivalent location in the user profile of the current user.

C:UsersxxxxAppDataRoamingPTP where xxxx is the name of the user.

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