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PCSR - File (MULTI288) could not be opened. Error: Access Denied (5). when filing a change of officer details

Article ID
kba-03648
Article Name
PCSR - File (MULTI288) could not be opened. Error: Access Denied (5). when filing a change of officer details
Created Date
18th October 2018
Product
Problem

When filing a change of officer details on forms CH01-04 an error message appears at the end of the filing process:

File (MULTI288) could not be opened. Error: Access Denied (5).

Clicking OK on the error closes the program.

Resolution

The submission has gone through to Companies House successfully so nothing further needs to be done. 

This has been fixed version 18.3.1 or above.

Below there is a link to our downloads page:

https://www.iris.co.uk/support/ptp-software-support/downloads/

Thank you for your feedback.

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