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PTP TR - Dividends no longer showing in box 4 on page TR3

Article ID
kba-03695
Article Name
PTP TR - Dividends no longer showing in box 4 on page TR3
Created Date
29th November 2019
Product
Problem
A small number of users have reported a problem where the amount of Dividends received no longer shows in box 4 on page TR3 on a particular return, even though that return has already been completed and submitted successfully to HMRC. The information is still available in the backing schedule accessed via the fanned pages icon but no longer appears on the return, which means it no longer flows through to the calculation summary.
Resolution

This problem is extremely intermittent and is being investigated currently.  Removing FBI status will unlock the return and refresh the value in box 4 if necessary but we would recommend printing a copy of the HMRC receipt prior to this.

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