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Personal Tax- Top tool/menu bar is missing

Article ID

personal-tax-top-tool-menu-bar-is-missing

Article Name

Personal Tax- Top tool/menu bar is missing

Created Date

25th January 2024

Product

IRIS Personal Tax

Problem

IRIS Personal Tax- Top tool/menu bar is missing

Resolution


If you have Smarttax on – it can hide the top tool/menu bar in PT
.

Tax

Some users have reported they had a recent Windows update to their pc which can cause the top menu bar to vanish. So this can also be a environmental pc issue and not from IRIS.

You have two options:

1.Switch off ‘Smarttax’ – Go to Setup | Enable SmartTax and untick it. (NOTE: If you see a large white empty bar on the right of PT, it means your smarttax is STILL ON- so switch it off)

OR

2. If you can click the ‘restore down’ button on the very top RIGHT bar of the PT window, then remaximise the window, it may fix this issue (see image below). This issue may occur on first startup, and shouldn’t occur again, once re-maximizing the window. You may also need to restart IRIS as well.

If Smarttax or Toolbar is still missing after the two steps, then check and edit your display settings on your PC to increase scaling/resolution etc as the certain settings can cause the issue (read the KB link below which goes through display setting changes)

Tax

If Smarttax has issues or display issues then read this KB

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