Thank you for your feedback.

Was this useful?

Reset Password in AML

Article ID


Article Name

Reset Password in AML

Created Date

22nd October 2019



Forgotten password(s) in IRIS AML


If there is an Admin user/login, they can change a user’s password.
To do this, they login and go to:

  • ‘MRLO / Administrator Functions’
  • Firm Personnel
  • Double left click the user name (Or highlight and open) | Login details | Change password
  • The Admin user can then leave the old password blank, and then enter a new password and click OK.
  • The user can then login and change their own to what they see fit.

In order to recover the MASTER password in AML you will need to do the following:

1) Send us a company headed letter asking for the password to be decoded/reset. This will need to be signed by a partner or director. It is fine to scan the letter and send it as an attachment to an email. Send this to
2) We will need to connect to your machine and take a copy of one of the configuration files, of run the password clear.

We can login anytime between 9am-12pm or 2pm-5pm, let us know when is most convenient for you when sending the letter.

Thank you for your feedback.

Was this useful?