Unable to Save DocAuthor Settings After Upgrading to IRIS Docs 6.16
Article ID
unable-to-save-docauthor-settings-after-upgrading-to-iris-docs-6-16
Article Name
Unable to Save DocAuthor Settings After Upgrading to IRIS Docs 6.16
Created Date
26th August 2020
Product
Problem
Unable to Verify System Account Credentials in IRIS Docs Document Management Link
Resolution
There is currently a known defect which has arisen from the upgrade to IRIS Docs 6.16.
When entering the System Admin Credentials within the Document Management Link section of the IRIS Accountancy Suite the error shows “Invalid Username and Password” despite the username and password being correct.
We have noticed also on occasions it may disable the System Admin Account by trying to validate the credentials in the Document Manager Configuration.
For now please leave these credentials blank whilst the development team work on a fix. Any updates on when this issue will be resolved will be posted on this page.
A new version of IRIS Docs has been released on 10/09/2020. The version number of this release is 6.16.160
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